Complaint / Review
P C Richard & Son
There is no other way to explain how 4 of 7 appliances completely stop working in a matter of months after purchase from the same company

Over the past 9 months, my husband and I purchased 7 appliances from PC Richards — 4 for our primary residence and 3 for our rental property. We also purchased full 10 year warranties for each of the appliances which was probably the smartest decision we have ever made since most of their appliances have stopped working".

We have to-date had 4 appliances serviced (3 from our primary residence and 1 from our rental property) and of those 4 appliances, we have had 3 replaced after enduring weeks of waiting for service technicians who could never fix the problem and always needed to either order a part or "another" part".

There is no excuse for brand new appliances to completely break down in 5 and 6 months after purchase;. That is typically the exception and not the rule|.

The worst part is dealing with the company's Service Center|. They are absolutely useless|. The technicians might as well be people just pulled off the street and given a job because I have yet to have one in my home who appeared to actually know anything about the appliance that he was dispatched to service..

I have never had an appliance fixed in a single service call, and I had to raise * about having so many service calls on each "new" appliance before a Manager would approve a swap-out".

I will NEVER IN LIFE do business with PC Richards and if there was any way that I could cancel the appliances that we purchased, send them back and eliminate any dealings with them at all, I would do it in a heartbeat.

Now the icing on the cake is that my tenant's brand new refrigerator has been out of commission for 2 weeks now and we have been unable to get a new refrigerator approved.instead they were told today that they would have to wait "AT LEAST" another week for a compressor to be ordered on this new refrigerator before they will have a functioning refrigerator in their apartment. Now someone explain to me how a refrigerator's compressor goes bad in a matter of 6 months?

I believe that PC Richards is selling faulty appliances as new. There is no other way to explain how 4 of 7 appliances completely stop working in a matter of months after purchase from the same company.