I bought a USB TEAC CD-RW from International Electronics, in the morning, on Oct. 11th as a birthday present. When we opened the box, the cd software was broken, I returned that same day, in the afternoon, and asked for a new cd-rw.
They told me it was there last in stock but what they were going to do was order the software. The software was going to take 24-48 hours. I told the owner I was concerned that if the software was broken that the cd-rw may be damaged, the ownwer whose name is Micheal says don't worry we will take care of you if that is the case. Four days later, no software.
I had to call them and they in turn said they were going to call the company again. I called the company and received the software in 3 days. Finally, we installed the software and the cd-rw could not be picked up by the computer.
I called the company and they told me that the cd-rw was defective and needed to be returned. I called Micheal and he said that they would order a new one and it would take 2 days. A week passed and I was fed up.
I called and the owner couldn't be found and his employees didn't have a number to get in touch with him. I left messages to relay my message of wanting a refund because i was not happy with the quality or service. Finally, on Oct. 5, I spoke with Micheal over the phone and he said the product was in and that he wouldn't give me a refund. I said I was going in to see it. I arrived, the owner was gone, and the product was not the same cd-rw that I had purchased.
I left very upset. What I tried to do was get someone a special present and it has turned into a present form hell. Now I have a defective product and it seems like there is nothing I could do.
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