I've something guarantee from Sears to protect a Maytag Neptune Washer. The corporation DOESN'T UNDERSTAND HOW TO PERFORM CUSTOMER SEVICE ON ANY DEGREE! In the last 5 years we've had support done with this device five times. The procedure is frustrating. First you've to contact SEARS 4 OUR HOUSE and attempt to obtain a live individual... This occupies to 20 units of attempting numerous solutions to some digital program that's made to irritate one to the purpose that you don't wish to proceed. When you ultimately obtain a live person they might or might not ask questions concerning the device before they'll start to put up a scheduled appointment. This often leads to obtaining a scheduled appointment the next week. Sears the night time prior to the planned visit to ensure somebody has had off a whole evening from function to hold back for that appearance of the serviceman. The organization usually claims the service-man will-call before he comes... Occasionally this really occurs! Once the serviceman comes he's to identify the issue, but surprise, surprize he does not actuall have any restoration components with him. He's to-order the components. He's them delivered to our house. Whenever we obtain the components (often 5 times) then we've to contact Sears again to setup another visit.in 5 hours round-trip I really could generate to Indiana and return using the components. For whatever reason it requires Sears 5 times to do this easy job. This is actually the just like if we'd never named before but still leads to another visit the next week. Therefore from the period a serviceman returns to really do some function and employs the components which have appeared, almost fourteen days have passed. Oh incidentally, normally, this is a brand new service-man that's never noticed your device. Therefore despite the fact that I've stated that I've had support five times this really implies that we've lost 10 times of our period to be able to obtain the support completed. This implies that we've been with no working device 10 MONTHS. Sears is more concerned about coming to a personis home and never locating anybody home than they're concerned about my time. From the bills they've quit at my house, Sears has invested over $1,500 fixing my $900 device. Don't purchase any devices from Sears with no support contract, but nonetheless be prepared to be really disappointed.
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