I bought an xbox 360 from Walmart in Saraland Alabama, a week after the year warranty ran out the xbox quit working. I called Walmart and was provided with contact info for (ASURION) in Smyrna Tennessee. I spoke with "David" (middle eastern voice) and he was nice and very apologetic (I wish I had a dollar for every time he said he was sorry). He informed me that (Asurion) was the warranty claim center and that he would send me a prepaid shipping label so that I could send in my xbox 360 for repairs.
I was supposed to be informed within 48 hours of receipt of the package. That never happened. About a week later I received a package from Logistics Warranty same address as (Asurion).inside was my xbox 360 (with greasy finger prints and something moving around inside) and a typed letter with no official markings or signature.
This letter stated that they (NEW) had voided the warranty due to the unit being opened and damaged by an unauthorized 3rd party. They had clear signs that (my) tools were used to force open the plastics of the unit, a ribbon cable had been removed and screws were missing.
They further stated that if i had any questions to contact the warranty provider. So, I contacted (Asurion) I spoke to guess who ("David") They informed me that I needed to contact (NEW) National electronics warranty) Now I feel like I'm getting the run around.
I explained to "David" that I didnt understand what was going on, because I didnt open the unit or tamper with it in any way. I even explained to him that there was a game disk still inside and that I didnt try to remove it because I didnt want to do anything that might VOID the warranty. He said he would complete a complaint form and someone would return a decision within (24) business hours. Today made (12) days and no return phone call.
I called (Asurion) and got someone other that david, I could hardly understand her (also middle eastern voice) so I dont know her name. She too was very sorry about the problems and said that I needed to contact (NEW) that (Asurion) was the claim center. I made several attempts to contact (NEW). Each Time I was put on hold, once for 45 mins and the second time for 1 hr.
I even called Walmart and spoke to a manager (Kelly) and she said that Walmart wasn't responsible that I needed to contact (NEW). She was kind enough to take my name and number to see if she could contact (NEW) for me but I havent heard from Walmart either. I would like to know if anyone has similar problems or any suggestions.
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