I bought 5 "Manufacturer Recertified" Dell Latitude D610 laptops that included a Dell "Manufacturer Warranty". Two laptops arrived damaged; one had burn marks and another could not hold a battery charge. I immediately called eCost and was told I needed to call Dell directly regarding the laptop that would not hold a charge. I did; Dell said not only was none of the laptops under warranty, but none of those laptops ever went back to Dell to be certified as “Manufacturer Recertified”.in fact, they all came from the same business entity and all were out of warranty. Dell was escalating internally to senior management because they do not have an agreement in place with Dell, and eCost is illegally misrepresenting Dell products as being manufacturer recertified and warranted by Dell when they are not.
After MULTIPLE phone calls to eCost since receipt of the order, I have been told repeatedly that I would have managers’ follow-up in 24-48 hours, and that I would receive an email with a return authorization label number, etc. I called again today, for the 8th time, and was assured it would be 24-48 hours before I have a resolution. I have had it!
I filed a claim with the Better Business Bureau and am also filing a dispute with my credit card company since no one at eCost seems to actually want to rectify this situation.
Do not face the same issues all of us here have! You have been warned against buiying from this bogus company so buy at your own risk!
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