I purchased a Gateway notebook through HSN. I started having problems the day Igot it and wanted to return it. I contacted HSN and was told ok to return computer to HSN Returns, Dock-SPC 10,4697 Crossroads Park Dr., Liverpool, NY 13088. I sent it through USPS and insured it for $800.00 I was told that tracking infomation through my local postal service will be connected to my insurance recept. I return computer using the above address to warehouse in Liverpool, NY. When I contacted Gateway return department I was told that they never received my computor and they have no way of tracking the package and they can not provide me with any warehouse information. I would have to contact USPS since they are the shipper. I conatacted HSN and they told me the returns are handle by Gateway and they will not be able to refund me my return if gateway don't have tracking information. So I went back to USPS and they said itwas delivered to Gateway. USPS told me to get a letter from Gateway stating they did not receive my computor, but Gateway has given me the run around.
Nither company is taking ownership of the problem or to locate my return I have been getting such a run around... Both companies refuse to give me
any help. I have over 12 phone calls to gateway and over 8 hours of being on hold or just hung up on.
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