I ordered a camera, supposedly in stock. Moments after ordering, a salesperson called to try and sell me the battery that goes with the camera. I told him I did not need a battery, that online at their website, it said that a battery was included "in the box". Then he tried to sell me a warranty. I told him I did not need that either. I asked him if the camera was indeed in stock, he confirmed that it was and that it would ship in 24-48 hours. That was May 9. Today is May 19. I have called several times to check order status. On May 15, I was told the camera was out of stock, that the American version, rather the foreign version was available for $30 more. Since the camera was to be a gift, and I was running out of time to get it one time, I asked if it would ship the same day if I agreed for the extra $30. I was told it definitely would and that I would be emailed a tracking number. Today, May 19, I called to cancel the order. After being placed on hold several times, and bounced from one rep to another, I told the very rude guy who finally didn't not put me through to someone else that I needed to cancel the order. He said there was a restocking fee of 15%. I said that was bull - - - - because it never even left their place. He said it did leave but the shipping company lost the package. I asked again about a tracking number, and he could not provide it. He further told me that he went to the bathroom every morning and that it was never bull - that came out. I was really ticked then. I asked again for the order to be cancelled, I even said they could charge me the 15% restock fee (the camera price including shipping was $269.99) so that would have been about $40. He started rattling off a cancellation confirmation number and told me that my card would be charged $99!!! I told him that he had not done his math correctly. He told me he would charge me what the F - - - he wanted because I was rude to him! Can you believe that? After reading the other complaints, I think FotoConnection gets a kick out of stomping the consumer. I am filing a complaint with the Better Business Bureau and I encourage everyone else who has a bad experience such as this to do the same.
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