This place is by far one of the worst places I have ever had the misfortune of dealing with in my life. I'm amazed they are still in business. This is the SECOND chance I've given them, and I should have known better... The first disaster would fill a book.
First off they "forward" date your order, so it looks on paper as if they filled your order in a shorter time then they actually did. They might technically receive your order on the 10th but not 'process' it till the 20th or so even though you know dang well it didn't take a month for them to get your order by the time they get the ball rolling. Real slick. Also real unethical.
Anyway, before sending this order, I called, emailed and made use of their live chat feature to ask, re-ask and ask again every question I could about my order because of my last horrible experience with them. I was ASSURED that the mini-camera I ordered would plug into the mini-DVR I ordered.
After waiting what seemed like forever to get my small but expensive 3 item order, sure enough the camera does not fit into the DVR. $667.00 worth of useless electronics without one little adapter I REPEATEDLY asked about...
AND I go through the box with a fine tooth comb and NO instructions! Even the China manufactured DVR box says it contains a quick start guide. Nope, no quick start guide, no slow start guide, nothing. So I call, explain this and am told the instructions can be emailed to me PDF style and an adapter can be sent. I say fine, but for $667.00 I would like some printed ones please. Two weeks later I get a HUGE pile of obviously PDF printed instructions and no adapter.
Nice.
They don't even have 'real' printed instructions for a $500.00 DVR and the upper level female manager who promised to send the adapter asap has left a message on my phone stating I can go to Radio Shack and BUY one, because they're "cheap anyhow"... Lets pass the buck to Radio Shack shall we?
So we're going on 2 months now, I'm down $667.00, and STILL don't know if this equipment even works! I'm still waiting for the adapter! I get what I deserve, because I should have known better. I know dang well if this Chinese made stuff doesn't work, they will tell me the time for returns is up, even though I haven't even been able to turn it on yet!!!
Security Cameras Direct is one of the most incompetent businesses I have EVER dealt with.
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