I needed a battery for my Camcorder and look on the internet. I saw my battery at a very good price and I bought it with a battery charger for the battery. I used my credit card Citi Bank (another screwing). The site said one year warranty and thirty day return if you don't like it. But you need a RMA number to return anything and you call a long distant number or on the internet.
I open package and my battery charger was defective. No problem I had a year warranty. So I wrote for a RMA number to return the unit for a replacement. About six times. No reply so I called the number for my RMA number. You never get a person, just an answer machine telling you to leave information and someone will call. I called the number o about 10 times no one returns my call. So after about a month trying to get an RMA to return my powersupply I call my trusted credit card company and reversed the chargers. Now they will call me with a RMA number. Yea right.
After a month my credit card company reversed the bill back to me telling the company refuses to refund. I told the credit card company I would love to return the unit, but if I don't have a rma number how can I return it. It will be cent back refused. So now I am paying twice for shipping. Now if I sent it back with out a rma and it is returned I might get a refund, but then the company will want me to sent it back again a third Shipping charge plus return receipt. Even though it is fraud because they have in writing that they will replace your unit if it is defective my credit company said if they refuse my unit back because it has no RMA number that is my problem they will do nothing about it. Citi Sucks also
Lasoul
East Providence, Rhode Island
U.S.A.
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