The back story is:
My sister walked into Circuit City to purchase a HP Pavilion Model DV9620US ($850.00).
In the specs it states: "Microsoft Windows Vista Home Premium" in the bundled software.
As everyone knows there are a few "issues" with vista.
I recommended for simplicity sake that she purchase XP Pro W/SP 2. That way when vista is updated and found to be ok she could go back to vista seeing as the laptop came with it.
When she told the firedorks that this is what she wanted they of course went into salesperson mode and hyped up vista. She clearly said she knew little about computers and she was just doing what she was told would be the easiest for her as far as trying to get peripherals and programs to work with vista. I am not knocking vista it's just right now it has some very unfriendly "issues".
Anyways after she purchased XP ($200.00) and asked them to install it ($140.00) she asked about the copy of vista that came with the laptop. They said "no you don't get a copy". I then called Circuit City to explain to them that they were wrong in telling her that.
This was my thinking. If you purchase a laptop or any PC and it came with an operating system, you then purchase an additional Operating system, (now keep in mind the price you pay for that PC would include the license for the OS it comes with), you would then legally own both Operating System's. Yes?
To install XP on a laptop that has vista you pretty much need to blow away the hard drive, but HP has a recovery partition built into the hard drive.
Circuit City decided to blow that away as well... Why?
Windows doesnt care about partition it is not installed on.
They could have left that partition alone and installed XP on the same one vista was installed on.
After they blew away the recovery partition they stated to me that she would need to purchase vista ($200.00) if she wanted to upgrade.
On a side note SHAME on these cheap computer manufacturers as well not including recovery disks with their computers. If they do then I am sorry but the firedorks said that for the past 2 years manufacturers have stopped including them.
The king firedork finally stated that to get vista back my sister would need to spend another $30.00 to get the recovery disks from HP because they don't have the time to explain to customers what computers do or how computers work. If a technologically challenged person asks a question of a professional I.T. Person and that persons job is to treat the customer with respect... Why ISN'T IT YOUR JOB TO explain to customers what computers do or how computers work. THAT IS WHAT YOU DO...
As a heads up to all people who have purchased PC's or Laptops that originally came with Vista. If you as they jokingly say "Down graded" to XP and are thinking of upgrading to vista when it is all cleared up. You should NOT have to Pay an additional $200.00 for Vista again when you paid for it when you bought the PC or laptop to begin with...
It's a SCAM...
So to review
Laptop w/Vista $850
XP w / SP 2 $200
firedork install chrg $140
4-year xtend war $450
Total $1640
Then to upgrade later
vista home $200
New Total $1850
I know there are alot of people who have purchased and put XP on the system they bought but you should be aware you have already paid for vista. I think just because you don't know doesnt mean you shouldn't be told.
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