Tiger Direct in conjunction with OnRebate are blatantly taking money. Both companies are owned by the same company, Systemax. Tiger direct offers the rebate then Onrebate files them. Or in this case, fails to file them. Many people are aware of Rebate schemes and the idea of "breakage". This means the company is betting you won't have a UPC code or file late, etc. But Tiger has taken it one step further. They told me my rebate was filed properly and on time they even accepted it. They just refuse to mail a check. What a fraud. I've enclosed correspondence with to executives as proof below.
Steve Goldschein, systemax
[email protected]
I understand you have been out of the office and unable to read the email regarding my rebate. None of your coworkers at your affiliate companies have been able to assist me with my missing rebate (that includes the normal channels). Lonny Paul at Tiger Direct was kind enough to reply, however it has been nearly two weeks and i haven't heard anything. And no check. I am resigned to the fact that the entire thing is a scam and i will publicize it as such.
Subject: RE: I am determined, as you can see, to receive my rebate.
Date: Thu, 8 Mar 11:45: 57 -0500
From: Lonny. [email protected]
To:
Ben,
Thank you for your email - I am glad that you were able to contact me directly. I currently am researching your issue and hope to have a resolution today.
Lonny R. Paul
Director of Interactive Media
TigerDirect.com
http://www.tigerdirect.com
Office 305-415-2601
Email lonny. [email protected]
Original Message-
From:
Sent: Wednesday, March 07 6:45 PM
To: Steve Goldschein FR; nadina. [email protected]; support@help. Onrebate.com; Lonny Paul
Subject: I am determined, as you can see, to receive my rebate.
Importance: High
On Rebate:
Nadina Urdaneta, Customer Service Department and Bill Golan CEO
cc: Lonny Paul, Tiger Direct
cc: Steven Goldschien, Systemax
My name is
My rebate is Rebate Description: $100 MIR on AVERATEC AV4155 AMD Turion 64 MT-30 1.6GHz / 802.11b/g Wireless / 13.3-Inch WXGA / 512MB DDR2 / 80GB HDD / DVDRW / Windows XP Home / Refurbished Notebook PC
My Rebate Offer: SIG-2164
My Tracking Number: 4QS3*
My $ 100 rebate was due to me months ago. A customer service representative for your company said they had received it and approved it but had not paid it because either the manufacturer or tiger direct had not paid ONrebate. They said that was not my fault and promised a check would be in the mail. It never arrived.
I am puzzled, for both Tiger Direct and Onrebate are subsidiaries of the same SEC licensed corporation. Since my initial efforts I have only gotten placed on hold and the run around. I see you were able to solve Nicki Thomas problem after she posted on "the rip off report". As of this writing I have also been forced to compose a letter to the rip off report and to: BBB of Southeast Florida, 2924 North Australian Ave, as well as Florida Attorney General's Consumer Protection Office and ultimately the FTC if need be.
Please re-read section eight of your own corporate ethics policy. Following that, please save us all the trouble of having me pursue these options by simply mailing me a rebate check along with a tracking number. As you can see, my resolve has been demonstrated by this email. It is in everyone's best interest for this to be resolved with expediency. If my tone implies that I am anything less than cordial, I apologize. The large portion of my patience and civility was exhausted by your call staff.
Yours,
cc:
Systemax Inc
11 Harbor Park Drive
Port Washington, New York 11050
Tel: 516 625 4300
Fax: 516 625 4072
Cc:
Tiger Direct
7795 West Flagler St., Suite 35
Miami, Florida 33144
Ben
Chicago, Illinois
U.S.A.
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