The contract with T-Mobile has expired, so it has been over a year since this rip off started with Yousef Meghani, at My Fiesta Cell Phones. I waited this long to ask for help from T-Mobile, because I trusted that Yousef, or Motorola would be honorable. When he did not honor the commitment, I contacted Motorola about the defective unit and finally T-Mobile.
All have refused to replace the defective unit and since the contract is up, they are not interested in helping me get the phone I paid for initially. Motorola will not responr to my letters and T-mobile refused to give me information to use to contact their President, Vice president and Marketing director.
The following is what I sent to T-Mobile last night and their response to my request for specific information.
Thank you for contacting T-Mobile Customer Care! (KMM438769I37L0KM)
Dear Ken,
Thank you for contacting T-Mobile. My name is Karen and I see from your email, that you would like to have the name, address and phone number of our President, Vice President and Marketing Director. It is very important to me that your concern is addressed and I will help you right now.
I have reviewed your account, Ken and see that you have had problems with your phone purchase and some overage on your account for calls that were in the T-Mobile to T-Mobile range but you don? T have that feature on your account. I see that our Executive Customer Relations team has responded to you and our associates in the Customer Care department have made a courtesy offer to help you recover some of the cost for this but
you have declined their offer.
We have the authority to address your issue if you will reply to this email and give us a detailed description of your request then outline what you would like to see as compensation or resolution we can assist you further.
I am confident that the information I have provided has answered your questions, Ken. If you have added concerns or questions please respond to this e-mail including the case # 128610 or call our Customer Care department. The toll free numbers are available 24 hours a day, 7 days a week at 1-800-937-8997 or by dialing 611 and send from your handset.
Thank you for contacting T-Mobile as we have valued you as a customer since Oct. 21 and appreciate your loyal commitment.
With warm regards,
Karen S. 7264565
Customer Care Specialist
T-Mobile, USA
T. Mobile:
Obviously, your records show that I have written very clearly what I want, for over 2 months. Also, I have spoken with a number of your people to try to remedy the problem. I am not satisfied that there has been any progress and you are not going to correct the problem. The additional $120.00 in charges just added insult to injury!
It is too late to try to recover and I have seen the inside of the organization. I want to move on with another company and take with me a bad taste in my mouth for T. Mobile, which I intend to share with the Better Business Bureau, State and Federal Agencies and any of the Internet complaint boards I can contact! My friends with T. Mobile know about the charges and are as outraged as I am!
My Fiesta Cell Phones:
This has been a problem since 2005 when I bought the "top of the line" defective phone, paid too much for it, I trusted and followed all of your agent's suggestions. The phone was purchased here, for use here, on the T. Mobile system. Later, I learned that the phone is a Cingular Phone, purchased in Europe! It was not intended for this market! That is why Motorola is not concerned about making it right or warranty. I believe that is fraud.
My Fiesta Cell Phones & Motorola:
When I complained that the phone was not operating properly, after owning it for less than 72 hours, your agent said that they sometime did that and to take the battery out, charge it and it would be OK. It was/is not! He left me hanging, after setting me up to have to deal with Motorola's red tape. He deliberately led me to believe he would take the phone back, then shoved me into the trap he set with Motorola, after he refused to replace it. It is not even a T. Mobile phone!
Motorola:
When I finally had as much as I was going to put up with on the defective phone, I was directed to someone in Motorola Argentina, who could scarcely speak English. Every time I said a "2" he wrote it down as a "4". When he repeated it, I said the number in Spanish! Including the calls and attempts to open a locked phone, I spent hours of aggravation on the problem! Then finally, My Fiesta Cell Phones took it to someone to unlock.
Motorola stole or lost my Bluetooth set. They would not respond to my inquiries about the missing item, or the problems with the phone. They sent back a refurbished unit that the screen did not fit the cover it was in and moisture from the atmosphere ruined the functioning, as I predicted in my last letter to them. It was not any better when it was returned, than it was when I bought it. I had to purchase another Bluetooth using the insurance coverage from US Postal Service!
My Fiesta Cell Phones:
Your agent said he wanted to take the phone for 2 or 3 days to repair it. Three weeks later he still had it. When I got it back, it was doing the same thing it did when I bought it.
T. Mobile:
No one is interested in solving your problems with your agent, or Motorola. You have obviously mistaken courtesy, patience and good manners for weakness! I want to present my reasons for leaving to the people I asked for information on.
That is also very clear, or do you want me to repeat the content of my inquiry? I am confident you have not provided the information I requested and I feel confident I can obtain that information from the FCC, Texas Utility Commission, Texas Attorney General's Office or another agency designed to protect the public from this kind of treatment. Are you going to replace the phone? Are you going to Refund the over charge? Are you going to Give me the information I asked nicely for?
The agent should have replaced or bought back the unit within the 72 hour period.instead, he put me off. I was not told that there was a 15 day period for exchanging the unit or getting my money back. I believe that to be fraud!
He directed me to Motorola. What they did with my Bluetooth was negligence or outright theft! They would not answer because, I believe because he bought European units and they are not going to honor any warranty... Again fraud on the part of the agent.
T-Mobile is not interested in anything, even though they are represented in an agency relationship.
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