I just dropped out of kaplan online college. I have fought since 5/30 to get my stripen check. It took repeted calls, and many on going chats (here is one that I had with a confused employee of Kaplan) to get my check.
After spending days calling a millions numbers I got my check as of 6/15
Welcome to Kaplan University. You are now chatting with 'Betrice '
Betrice: Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?
Jessica: Hi I am still not seeing the pell grant being paid, and supposedly it was supposed to be expedited by the ombudsman last night as well as my stipend check
Betrice: Hi Jessica, can I have your last name and last 4digits of your ss# please
Jessica: Bell. (ss removed by me)
Betrice: Thanks
Betrice: Ok, please give me a moment to review your file regarding your questions.
Betrice: Jessica, the request for the Ombudsman to review your account was submitted yesterday so please allow 72hrs for them to review your account
Jessica: No. I spoke to her yesterday, and she reviewed it and removed the extra fund I was supposed to get. She also said I would know something by today
Jessica: All she was waiting on was a answer from her supervisor
Betrice: ok, the file is still in a pending status. She could possibly still be waiting for an answer from her supervisor. If you have her direct information you can contact her direct for a reply.
Betrice: Unfortunately nothing has changed in your account as of this morning
Jessica: Yeah I see that. All I know is they better get this taken care of. I have sent in a complaint against this college to the BBB yesterday
Jessica: I have heard so many lame excuses, lies and confusement from here its not funny
Betrice: Jessica, the Ombudsman is doing the best they can to resolve your issue. Please allow them to followup with you as soon as they can
Jessica: good cop out. Yyet them know I am contacting the attorney general and providing them with the chat I had from yesterday with Garret. I am not going to keep pllaying games with this college
Jessica: Have the so called ombudsman email me today. If I do not here from her today before the end of the day, I am going to begin a law suit
Betrice: ok, Do you have any other questions today?
Betrice:
Jessica: Yeah I do. I want to talk with the highest supervisor on chat
Jessica: I am not going to waste my cell phone on them
Betrice: Unfortunately we don't have a supervisor for chat but I will forward this transcript to my manager for review and forward to Cateria Powell the ombudsman handling your account
Jessica: Good. When they contact me, they need to do it by email. Not phone.
Here is a 2nd one
Please wait for a Financial Aid operator to respond.
Welcome to Kaplan University. You are now chatting with 'Garrick '
Garrick: Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?
Jessica: Ok Garrick, I just got off the phone with some one from your department, that has me confused and mad
Jessica: Supposedly I am not getting my entire amount of refund check, now it is back down to 657. Not the 2045 like I had been told
Garrick: Ok, please give me a moment to review your file regarding your questions.
Jessica: There is ongoing talk about over lapping loans, and that is not even close to the truth. I left APU when I came here last term
Garrick: I'll need your last name please, as well as you date of birh
Jessica: Bell removed by me
Garrick: Thank you, give me a moment please
Garrick: Ms. Bell I've reviewed your account. I see the issue it that your loan period at Kaplan overlaps with your loan period at your previous school
Jessica: no, it does not
Jessica: that was months ago
Jessica: it overlapped with the first term
Jessica: ok lets do this,: just tell me when my 657 will be sent,
Garrick: One moment
Garrick: That amount is shows as paid on our system. I see that you have been working with an Financial Aid Ombudsman about your account, she is currently working to resolve the account.
Garrick: She is working to get that $657 for you.
Jessica: Wait, now your telling me that I received my 657?
Jessica: when did this happen?
Garrick: It shows as sent on 4/26. You need to contact your Ombudsman again for further details.
Jessica: no, now I copy this, and I send it to my attorney. And the bbb
Please wait for a Financial Aid operator to respond.
Welcome to Kaplan University. You are now chatting with 'Garrick '
Garrick: Thank you for contacting the Kaplan Online Financial Aid department. How may we help you today?
Jessica: Ok Garrick, I just got off the phone with some one from your department, that has me confused and mad
Jessica: Supposedly I am not getting my entire amount of refund check, now it is back down to 657. Not the 2045 like I had been told
Garrick: Ok, please give me a moment to review your file regarding your questions.
Jessica: There is ongoing talk about over lapping loans, and that is not even close to the truth. I left APU when I came here last term
Garrick: I'll need your last name please, as well as you date of birh
Jessica:
Garrick: Thank you, give me a moment please
Garrick: Ms. Bell I've reviewed your account. I see the issue it that your loan period at Kaplan overlaps with your loan period at your previous school
Jessica: no, it does not
Jessica: that was months ago
Jessica: it overlapped with the first term
Jessica: ok lets do this,: just tell me when my 657 will be sent,
Garrick: One moment
Garrick: That amount is shows as paid on our system. I see that you have been working with an Financial Aid Ombudsman about your account, she is currently working to resolve the account.
Garrick: She is working to get that $657 for you.
Jessica: Wait, now your telling me that I received my 657?
Jessica: when did this happen?
Garrick: It shows as sent on 4/26. You need to contact your Ombudsman again for further details.
Jessica: no, now I copy this, and I send it to my attorney. And the bbb
Jessica: got it all. Thank you
Jessica: this is the friggin 7th month, what is wrong with you people?
Garrick: I recommend staying in contact with the Ombudsman she will work to get everything resolved for you.
Jessica: Its this loan I am talking about, not last term, jeeze
Jessica: you people are so idiotic
Garrick: Correct, we understand that. We needed to adjust the amount of the loan due to how you were packaged at your previous school and the funds you received from that school.
Jessica: Look at this friggin term, holy cow!!!
Jessica: nonononononnononononononnono
Jessica: where is my loan for this month111111
Jessica: this month, not last term, how in the world can you be confused?
Jessica: this month has nothing to do with last term
Garrick: Ms your loans for this period have paid, and your pell grant is in a ready to pay status
Jessica: NO IT HAS NOT
Garrick: for this term
Jessica: NO IT HAS NOT
Jessica: i have not received one penny
Garrick: are you referring to the loans paying to your account, or you receiving a educational expense check?
Jessica: oh my lord!!! I am and have been talking about the friggin stipend check for this month not last term
Garrick: then refer to it as a stipend check not a loan
Jessica: my apologise for confusing people who are supposed to know what they are doing
Garrick: Okay, so your loans have been received from Direct Loans, we are waiting on your Pell Grant to be received, it's in a ready to pay status now. Once that pays to the account it will create the credit that is needed to issue the stipend check to you.
Jessica: and that amount is what
Garrick: Your account has a balanced owed of $730, the pell grant is for $1388. That will create the credit needed.
Jessica: WHAT CREDII
Jessica: oh, so all i owe is 730? Good then when i withdrawl you will owe me money and i will owe you nothing.,
Jessica: PERFECT
Garrick: Maybe owe was the wrong term.
Jessica: NO IT WAS NOT
Garrick: It's remainder of the tuition that has not been covered yet
Jessica: and it will be all that your college will ever get
Jessica: i will not be staying here
Jessica: so nowlets go to the important part, how much is this stipend check for
Garrick: 657
Jessica: BULLS*T
Garrick: 657
Jessica: BULLS*T
Jessica: IT IS 2045
Jessica: DO YOU SEE THAT?
Jessica: all of this has been cut and pasted, it is now on its way to the bbb
0 comments