*High pressure sales, promising quality education
*Delivered sub-standard instructors and outdated information
*Staff is haphazard in business dealings, resulting in errors and extra fees
*Hidden costs are secretly billed in a complicated manner so it cannot be easily or quickly detected by consumer
*Staff is apathetic and unresponsive to consumer complaints
*Without attempting resolution or clarification, staff is quick to report unsubstantiated "amounts due" to collection agencies and credit bureaus
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