I recently received an email from Kaplan about one of their online programs that I was interested in. I decided to talk to a "Admissions counselor" who is nothing than a glorified sales agent whose name is Andrea. I was rushed through the entire process, and did not feel comfortable with that.
I found it odd that they would enroll me in classes without even wanting to see my transcripts from high school or college. I paid the 95.00 then had second thoughts. I had signed up 7 days prior to the 6/4 start date. I called them on the 4th day I had signed up and told them I had changed my mind.
I had to speak with 4 different people and departments, spending a total of 2 hours on the phone. They tried to convince me of how great Kaplan was, if it was that great, the school would sell itself. I finally spoke to andrea last. She was as sweet as sugar until I told her I wanted my 95.00 back. Once I told her that she became nasty, spoke over me and basically told me that I had 7 days to withdraw and I would not get my money back.
The problem I had with that was that I would have had to cancel the same day I signed up to be within the 7 day cancel limit and I never even registered for any classes. How can they justify keeping my money. This andrea was extremely unprofessional and acted nice only to get my money.
Do not do business with kaplan—they care only about the bottom line—your money!
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