I ordered 2 Vick Dog Chew Toys on Aug. 6th. I sent payment through PayPal. Like everyone else, I have not received my merchandise.
I got a Vick's Chew Toy Order Update notice (email) on 08/21/07 about the progress of the delivery status, and on 10/23/07, a preliminary shipping schedule, (expect delivery on Oct 29 - 30), but nothing after that.
I e-mailed several times. The last I heard from them was Nov. 20th:
a plethora of reasons why packages are being returned to them, telling me not to "panic" and to stop "bombarding" them with e-mails!
PayPal policy states that you can open a dispute within 45 calendar days of payment. It doesn't sound like they are going to be much help, since I (and I am guessing others) did not suspect there was a problem until mid to late October - well over 45 days for those of us who ordered in August.
I'm so p'd-off. If I could take a few days off from work I'd drive up to Jacksonville and not come back until I got the chew toys or a refund.
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