Upon entering our room we noticed a musty smell. We had a balcony suite, so we opened the doors. We soon found the source of the problem. There were patches of mold all around the tub. We went to guest relations and were told to that WE must call housekeeping. There were no other rooms on the ship, so we could not be moved. Now we paid more because we wanted a tub in our room. After many phone calls (never saw housekeeping) and trips back to the guest relations center, nothing was done. We found our steward, (he never appeared until the last day - probalby looking for a tip) and he told us he would call housekeeping. The bathroom was NOT cleaned all week. There was a loose vent that had dirt and paper that was there all week. No, they didn't bother to sweep the floors either.
My complaint is 1) no one paid any attention on the ship to our complaints. The bathroom/tub was never cleaned. Some comet and a scub brush would have resolved the problem. We had to go elsewhere to take a shower.
After notifying our travel agent (who told us it would take 45-60 for a response from the company), I called Royal Caribbean customer relations. I also e-mailed pictures of the condition of the tub and bathroom floor. The lady on the phone immediately offered me a discount on my next cruise with them. I told her I did not want any discount, I wanted an apology and an explantion for the unsanitary condition of our bathroom and why no one on the ship responded to assist us. Well, I later received a letter that the situation would be reported and enclosed was a $500.00 credit toward my next cruise. My travel agent tells me this is standard for the cruise lines and I should be thankful they sent such a "large amount"! Well, I am not thankful. We spent half our time in this smelly room. If they would refund half our cost, that would be acceptable.
The cruise lines have you once you get on the ship. There is nothing you can do but wait to get off.
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