I had a pipe leaking in my basement in October. My father & my brother-in-law came over & snaked all of the pipes. There wasn't a clog in any of the pipes, so I called Lenawee Sanitation to have my septic tank emptied. I explained to the secretary that I had a pipe leaking & that my father & brother-in-law had snaked the pipes & it was still leaking. I made an appointment, they came & emptied the septic.
I checked to make sure that the pipe wasn't leaking & it still was. I called Lenawee Sanitation & told the secretary that the pipe was still leaking. She said that she would send someone back over. I asked her if anyone needed to be there because I was leaving for work & she said no, that they could get to it from the septic.
The following day, (Friday) the secretary left a message on my phone while I was at work asking me to call her. I didn't get the message till I got out of work (10pm) so I couldn't call her. The following Monday, she called & said that since I didn't return her call, she just went ahead & charged my card $125.00!! I explained to her that had she TOLD me that I was going to be charged for them coming back out, I would have called other companies or bought a snake.
She LAUGHED at me & said, "Do you think we would do this for free?" I told her that I assumed that since I had ALREADY paid $168.00 & the pipe was STILL leaking, that I wasn't going to be charged again. She laughed again & told me that those are two separate jobs. I'm sorry, but I don't know a whole lot about septics, but since the reason that I called them in the first place was because of the leak in the basement, I figured they would make sure it wasn't leaking.
I told this secretary that it was illegal for her to charge something on my debit card without authorization. Again she laughed. I filed a report with the FCC, because it IS illegal! I talked to the manager of the company AND the owner and BOTH of them told me "She put it back in your account". I said that it was STILL illegal & they tried to justify it by saying she returned it. I said that'd be like me STEALING from someone but because I gave the money back, I DIDN'T steal it!
After I got this bill from them, I called pretending to be a customer & asked them the price for cleaning lines. The secretary told me there is a $50.00 service fee. If they clean ONE line, it costs $85.00. I asked if they charge by the hour & she said they don't. Why are they charging ME $125.00 & putting 1 1/2 hours on the bill if the cost is $85.00 & they DON'T charge by the hour? I asked them about this & they couldn't come up with an answer. I have NO problem paying them $35.00. (One line: $85.00 minus the $50.00 service charge since they had already been there that SAME day.)
I had also stopped in the office to dispute this & the man who actually did the line was there & LIED! First, he said that he left a bill with my son & that he was there for 2 1/2 hours! Well, when they dug out the bill, it WASN'T signed, which meant that he DIDN'T leave a bill & it also said 1 1/2 hours NOT 2 1/2!! (Which I don't understand WHY that matters if they DON'T cahrge by the hour!)
I would caution ANYONE who uses this company to be VERY leary about giving them your card number. To be VERY safe, DON'T use this company at all!
Brenda
Adrian, Michigan
U.S.A.
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