SPECIAL UPDATE: October 14: JAB Ventures remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. JAB Ventures is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, JAB Ventures has made good faith efforts to resolve all complaints reported on consumer complaints. Based on our experience, the member business has proven to be among the top members of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, JAB Ventures has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever JAB Ventures remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help... Let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
I called to speak to someone about a charge on my debit card almost 5 weeks ago, something that I did not authorize the use of my card for. I left several messages with the phone number listed on my statement, which is 909-930-3047, asking that the order be cancelled or for someone to please contact me back. No one EVER did. This number should not have be supplied with the transactions if this is not a valid company number. On 10-07-05 I find that I have now been charged $99.90 from LeanLife.
After searching for an alternative number and finding it, being 909-930-3087, I spoke to Daisy. I was informed that there was nothing that could be done; the product had already been shipped out. Now I must wait for this package, return it with a tracking number fees out of my own pocket, and return it to wait patiently for the company to refund almost $100. This entire process, I doubt will take less than 30 days. Literally unbelievable, considering I attempted to stop this within an hour of the charge appearing on my statement.
As you can imagine, I am quite furious. For one, why do they supply an invalid number? This entire situation would have never occurred if someone would have either picked up the phone on the more than 10 occasions I called or returned any of my messages. Second, Daisy conveniently hung up on me when I showed frustration at having to pay to send this package back that I never had any idea of it coming, since I did not order it. The attitude and hanging up on' I received from Daisy was extremely uncalled for and did not better the situation.
I have returned product as instructed and it was accepted by the company on 10-24-05 at 8:11am according to the tracking information I received at the post office. I am expecting a refund in the amount of $99.90. I have called the customer support line, 909-930-3087, several times each day for the past 3 days, and have left several messages. There is never an answer, just a long wait before a recording asks me to leave a message. I have yet to receive a return call.
I have since filed a report with the Utah BBB.
JPChicago, Illinois
U.S.A.
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