Well, I wrote here before several weeks ago and I was angry. This letter really goes out to Matthew (from 26Red), the one who has been replying to our complaints-except mine. I'm not sure why, but maybe it is because all my information is correct.
You see Matthew, I paid $199.99 (initial fee) PLUS $74.95 was charged to my visa every month. That was fine with me because I was excited! I was going to do something on my own. I joined the meetings, I asked my questions & even called the support line. Things were ok for a few weeks. Then NOTHING!
I couldn't get through to anyone, no matter what I tried. Being a beginner at everything, I wasn't happy, but I didn't quit. I kept trying until I was so frustrated that I was in tears. I began to second guess myself.
That's when I started networking with successful people on ebay. I still couldn't get through to you guys so I decided to cancel. Well I thought I did but a charge still went through on my visa for $74.95. I was Pissed!
I must have cancelled over 50 times after that & nothing. I finally had to cancel my visa card. Guess who called me on 2-14-15 looking for money? Brad in billing couldn't believe what you did to me. His supervisor did say I could have 1 month refund-I'M STILL WAITING. I tried harder than most and got stuck for more, don't you think I deserve more than 1 month refund?!
And you're surprised by all the disappointed/angry people? You didn't give us much to look forward to Matthew, except aggrivation, wasted time & lost money!
You say that you have hundreds of people now and that it is all improved. Why didn't anyone let us know that there was a big technical problem with an email? Let us know you were working on it, you're sorry. All we got were emails to join a meeting - over & over.
It is sad that you don't care about your "old" customers anymore. I wonder how your "new" customers would feel about that?
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