Called them to fix a leak in my toilet. The guy on the phone stated that it sounded like a washer had worn out from where it was leaking. He said that would be a fairly easy job. So the repair guy comes out the first time. When asked what he thought was wrong, he named a couple of different things, and this was after he looked at it.
Eventually, tells me the problems fixed but doesn't really answer my question about what was originally wrong. At that point I was just glad it was fixed. An hour after he leaves, toilet is leaking again. I call them back and find that the guy not only didn't replace a washer, but that they carry limited parts on their trucks. Repair guys excuse was that he was trying to save me money by not replacing the washer.
Okay, comes out a second time, with a washer. Turns out that wasn't the problem, and Mr. Handyman Repair Guy doesn't have a clue about what's wrong. Finally, says maybe I just need to replace the toilet and that plumbing is a hit or miss type of repair.
Bottom line, I'll never use these guys again. Unless it's something easy like sweeping my garage.
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