September
My journey began in Melbourne, FL where my parents bought me a couch to be delivered to my home in Tallahassee. When went down to the store to take a look at it (in Tallahassee), I decided I wanted something else. I shopped around the store, was bombarded by salesmen and eventually decided on a new couch. As soon as the salesman knew that I had already purchased the couch elsewhere and I wasn't going through the hassle of returning the couch down south and then recharging it to the Tallahassee store, I no longer had any assistance in changing my order since the commission was not going to him.
Now to the real issue. I found a Queen Sleeper Sofa that we loved. NOt only was the comfort and look perfect, but the price was right. The tag clearly stated, "Queen sleeper sofa, $699!" Sounds too good to be true, right? Well it was. Once I found this couch, I contacted the origianl store in Melbourne to let them know what I wanted (since the salesman here would no longer help me) and they told me that in fact, the sleeper sofa actually cost $1099! The $699 price was for the sofa without the pullout bed. I called Tallahassee to verify the price I saw and they told me that they understood how I could "misinterpret" the tag. So I had them read me back the tag exactly word for word. I asked, how would you misinterpret the tag when it clearly says, "Queen sleeper sofa, $699"
Nothing else was stated on the tag, nothing else was on the back, that was it. I have worked in retail for most of my life and have never treated a customer like this or have ever been treated like this myself. I understand how a tag could be inadvertantly put on a wrong item or a sale tag not taken off, but this was not the case. I, the customer was 100% wrong!
To make a long story a bit shorter, they refused to give me the advertised price or any discount, told me that I was wrong and brushed me off. I called the local office first and the manager said that they would take the salesmans side before mine and there was nothing they could do. Next I called the corporate office to just let them know what was going on, the man, Peter was extremely nice and said that they have had this problem before, a lot, but they wouldn't/couldn't do anything about it. I was supposed to get a return call, but that call never came. Please be careful of this type of advertisement, it is very decieving and just plain FALSE ADVERTISING and even more a bait and switch. If this happens to anyone else, please keep calling so this type of behavior stops! I did end up buying the couch, because we fell in love with it, but now that I will no longer do business with them, I can't get the matching love seat that goes with it!
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