We had those Andersen Fenchwood sliding doors that is totally a defects, and water would leak through the the door panels in multiple locations, from the wood panels itself, as well as the seal at the bottom of the glass. When it rain, the water would leak about five feet into the house, and water would drip down to the lower level and damaged the floor underneath as well.
Andersen Windows did not honor their warranty. They were imposing delivery fees to the customers through their sub-contractor. The delivery should be of no charge for the customer to receive the replacement parts, if the replacement was order through their customer service department.
Andersen Windows have their sub-contractor charge me $100.00 for the delivery of the replacement door panels, that are still under warranty, which should be at no cost for the delivery to the homeowner. [continued below]...
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