I registered with your individuals in November simply because they explained these were authorized by TDCJ and may supply me an area quantity to get calls from my incarcerated family member. I instantly attempted to join up the amount they designated me, however it was not authorized. After 2 months, I had been informed to complete a manual enrollment and deliver a duplicate of my telephone bill. I waited another 14 days, subsequently named to determine why I nevertheless wasn't authorized to get calls. I had been informed from the owner in the established phone acceptance point (866-806-7804) that it'd not been authorized and wouldn't be authorized since TDCJ no further allowed utilization of that organization. While I named to stop the consideration, I required a reimbursement since I have've taken care of a few months' worth of support that I can't and wouldn't actually reach use. I had been informed that I'd not obtain a reimbursement since I had been "purchasing a point (sic) given me by somebody who does not wish to eliminate earnings." Quite simply, the consultant for ConsCall House, Anthony x 511, explained that I had been being lied to from the individual from TDCJis telephone authorization point. After I told him, "No, I had been informed they NO-LONGER permit utilization of that organization;" he replied by stating, "Search, when you quit contacting me a liar, because youare this kind of expert, perhaps I will clarify this to you." He was excessively rude and handled me like I am silly so when I got annoyed, he invested possibly 20 minutes informing me about how exactly I was not hearing him of course if I'd "simply relax" he may have the ability to assist me. I had been sobbing, but I had been really relaxed till he constantly spoke over me and belittled me and basically explained I had been being performed by TDC. I expected him to talk to a boss and he explained there have been no administrators obtainable in the whole building until 4pm and that I would need to call-back. While I asked that (since yes, I-do think he was laying about this), he explained, "Search, because youare contacting me a liar about anything Iam attempting to inform you, Iam not goling to go over this issue with you anymore. Is there OTHER THINGS I will help you with (within an excessively rude, snotty words)?" I attempted to obtain him to keep in touch with me about my consideration and he kept saying that same task within the same snotty tone, and so I ultimately dropped my mood (I'd been sobbing, although not furious as much as that time) and stated, "yes you are able to hug my butt and visit hell." and that I ended the phone call.
I willnot have dropped my mood, but after being informed by TDC that they can never enroll my conscallhome quantity which I can not get my money-back despite not obtaining any support for my cash AND being handled in a rude and demeaning method from the "customer support consultant" AND being lied to in regards to a boss being present? I had been greater than a little upset. I lost my cash for a few months and obtained nothing for this but disrespect and suffering; I'm like I Have been offended twice - once by ConsCallHome and when by TDC - the distinction is the fact that TDC didnot cost me $20.00/month to mess me and ConsCallHome did. I'd like my money-back - I am likely to require it to pay for the usurous telephone costs incurred by Embarq. And that I have not noticed or voiced to my spouse since November 8th, so yes, I'd like my (long-distance towards the prison) telephone listed like yesterday.
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