October 10 In July I called B&A Power Washing to see about having our deck power washed and stained. I had measurements for the deck to give to B&A, if someone needed it for a ruff estimate. When I talked to B&A, I was told that the power wash and stain could be done. Then I was told to give them my ruff estimate of the measurements of the deck. After what seem like a second, I was told the job would cost $350.00. All I say was OK to that price only. I did not give them the OK to do the deck. After I said OK to the price, B&A then wanted me to set a date to come over. So I set a date for July 7. B&A said we did not need to be home.in my mind I was sure B&A was sending someone over to take a real measurement of our deck. Then I assumed that B&A would call me later, with the real price, and then my Husband and I could make our decision. Well it did not happen the way a real responsible company operates. What happen was. My Husband and I were at work, and my Brother in law who was visiting use from out of town, was at our home. Thank God he was at the house. On July 7 my Bother in law awoke to noise on the deck. He went to the back door to see a technician power washing our deck. NO one call to say we are on our way, to your home to do the job, which I did not scheduled B&A to do anyway. My Bother in law called my Husband to see if he knew what was going on, and to tell my Husband that water and sealant was all over the patio furniture. The technician said that he was almost finished. My Brother in law put something over the furniture to prevent any more water and sealant damage to the patio furniture. My husband called me, and I say that I would call B&A to see what happen. The technician left me a bill for $350.00 what was to be paid in full, immediately. I called B&A to find out what went wrong, and that I did not give them permission to power wash and seal the deck. Then I was told, by B&A for the 1st time. * we do all our estimates over the phone. * we do not come to your home to do estimates. * we do not stain decks, just power wash and seal only. But when I talked to B&A at first, I said power wash and stain; and B&A said YES, we can do that. If you look at the before and after pictures on B&As web site, the pictures of the decks look stained to me. So the pictures on the web site are falsified. I said this to B&A, about the pictures on the web, and the appearance of stain, and that our deck looks nothing like the picture on our web site. B&A said that I was wrong. This was not stain! Just Power Washed and Sealant only! Then I said, you need to change your web site pictures. B&A also said to me. * if any damage is done. That is your responsibility. * we do not call you afterwards to see if you are satisfied. So, how will you be paying use? What is your credit card? So I said ARE YOU FOR REAL. I will not paid anyone until you come out to see the mess that the sealant make on the patio screen the furniture and the door window that we cant get to unless we take the door screen apart. And lets not forget wood spinners on the hand railings. So B&A said that a tech would come to our home, to see about the complaints we had. No one came over. No one called us. I called again, left a message. No one called back. Called again, left a message with the secretary. No one called back. This game with B&A went on for weeks and weeks. Then my Husband got a call on his job, from a collection office. So I called B&A again about the collection office calling my Husband. B&A said that the collection office calling my Husband was not there problem, but B&A would send someone out to see and or fix what was wrong. No one ever came or called. I call again. No one ever came or returned my phone call. All B&A did was reduced the bill to $300, but would not send anyone over to check on the job. Its not that we did not want to pay. Just show us a little satisfaction and respect. Now the collection office is calling on my Husbands phone at work. But B&A will not return my phone calls. B&A just keep sending the same bill over and over again. My Husband called September 17 to talk to a manager. He talks to the secretary Ms. Aliceson. She was very rude and disrespectful. She told my husband, *you will not speak to anyone *you better and you will pay this bill * i am not concerned about your problems then she said. Pay the bill or get off the phone! So now I just received another bill. Not $300.00 but $330.00
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