I purchased a new unit from this company in early 2002. They promised all kinds of wonderful things, the primary being the drastic reduction I would see in my electric bill. That never happened, but that was the least of my worries. To date, I have had approximately 50-70 service calls. Today, the person coming to my home to follow up on what the last rep here didn't follow through on (a supervisor - Ralph) has the nerve to tell me that I have a refrigerant leak and for $524 he MIGHT can fix it, but if not, I need to consider REPLACING the 8 year old $16,000 unit. Kinda wish I hadn't replaced the 20 year old one I had here that was at least working. I just liked the promise that Hobson AC, or AC Genius, or Comfort Experts, or whoever they are, could lower my electric bills with their newer unit. Obviously newer isn't always better and definitely not true if you're buying from this company. Never dreamed that only 8 years down the road I would be looking for a new heating/cooling unit again. What a horrible investment this turned out to be!
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