We closed a deal for replacement windows. After everything was authorized, the phone call towards the office at home stated we had a need to include $1440 for many mystical "hats". Arrive at discover these hats are simply steel added along with your current exterior trimwork. Your work was cited out to get a 2-day installation. It got fourteen days. Work-crew was continuously being drawn from my installment for additional clients who have been more expressive within their request achievement. After I named to protest, the GM, Steve, threaten to place my home under a lein. He explained the sluggish function and also the insufficient conversation was simply sad which my period spent waiting in it (10 times of no show) was trivial.
I highly recommend obtaining every small depth in writing and signed-off on, because clearly they would like to stress you into anything when it moves their approach.
Customer support is severley lacking.
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