Sat. 9/26/09 2:50 PM Support demand
Mail Information Service Charge
Mail Quantity: 158XXXXX $ 60.00
Support Company Designated
Merchant Name: US HEAT & AC, INC
E-mail: [email protected]
Telephone: (800) 321-4830
Support Product (s)
Ac (Main-Power)
Friday 9/28/09 USHAC specialist reached 4:00. Examined A/D decided that compressor was poor. Stated that probably they'd substitute exterior (condenser) device since device is approximately 30 yrs old. He explained they might possibly do the mount this Friday. EXCELLENT that’s not too bad. Only one weekend and half the week without any A/D. YES RIGHT
Friday 10/2/09 (1 week since technician was here) Called USHAC spoke to Nicole to check position. She stated there have been some non-covered products Condenser mat $150, tie-down straps $150 and removal charge $75 whole for "non-covered products $375.00 I came across the mat and tie-down straps locally from the provider (yes the same mat they delivered to utilize since I did not let them know I currently purchased one) for $37.02 out the doorway with duty! I informed her about California legislation declaring mismatched methods 13 SEER outside with mature 10 SEER inside device and being noncompliant. She would contact AHS and obtain back with me.
Monday 10/5/09 (90 yesterday and today) 11:45 Called USHAC Spoke to Nicole. Stated that she was receiving together with her supervisor.
Monday 10/5/09 Called AHS Spoke to Naomi She had spoken to Ashley at USHAC who was talking to "home inspector"? I questioned about cash-out choice at the moment.
Tuesday 10/6/09 9:30 Lacricia called me from AHS cash out amount $766.87 for condenser. I told them that California legislation claims that models can not be mismatched and should fulfill 13 SEER performance requirements.
Wednesday 10/7/09 (91 today) 6:25PM Named AHS Talked to Lindsey. She used in Paul in Company help or Auth division or whatever they call it there. He mentioned that there is a demand from USHAC for an internal device alternative.
Thursday 10/8/09 (91 again today) 11:40 Called Nicole at USHAC. Waiting to listen to back from AHS. She stated that she talked for them today.
Thursday 10/8/09 12:50 Called AHS spoke to Lakita. More B.S. AHS Company Help gets with USHAC. These were approved to displace condenser. Today USHAC really wants to simply substitute compressor??!? AHS stated they'd not place a compressor in A - 30 year-old device.
Thursday 10/8/09 3:10 Called USHAC Nicole out of office checking on an order should be back in 30 min.
Thursday 10/8/09 3:45 Called USHAC Spoke to Nicole said manager is getting order together. They'll call-back later today to routine. Nevertheless could not say that which was likely to be achieved. Seems like a-line of garbage since "purchase had been come up with and he or she could not tell me that which was likely to be achieved!!?
Thursday 10/8/09 4:00 Called AHS spoke to Daniel. I again informed them concerning the California legislation and signal N1100.0.2 which says that Coordinated methods are needed and could be confirmed by AHRI information, certified laboratory, manufacturer’s notice, or letter from P.E. State-of California
Friday 10/9/09 (2 weeks since technician was here and another week of temps in the 90's with humidity to match) 11:35 Call from AHS (Paul?) stated that both interior and outside models were okay'd for alternative but there have been $760.00 in non-covered costs. Along with the mat, straps and removal for that condenser as listed 10/2/09 there were plenum modifications to "make the new inside unit work with my existing ducts", "duct work", (sounds like a double dip there to me and B.S.! AHS does protect these when required to keep certified according to area E of the coated products!), and enable cost. Okay 1 factor that's not coated and that I do not have an issue with.interesting what sort of permit was never discussed earlier. Believe you might have actually been drawn?
Monday 10/12/09 11:00 Named USHAC Nicole unavailable, she was on telephone and had 2 more on-hold waiting. Remaining communication to possess Nicole contact me.
Monday 10/12/09 3:45 named USHAC again Nicole unavailable.individual (unsure her title) stated components were requested 10/7 but did not understand if components are there or not or once they could be. Remaining communication again to possess Nicole contact me.
Monday10/12/09 5:20 Nicole named and left me information stating that half the components are there and he or she was awaiting another half.
Wednesday 10/14/09 4:00ish Nicole named and stated all of the components are there plus they might do deploy tomorrow! Excellent! But I work with an income and had visits that may not be transferred. I shifted a scheduled appointment on Friday and we put up the deploy to be achieved on Friday at 10:00.
Friday 10/16/09 DEPLOY EVENING!!! Getting excited about having an awesome home to get a change! Early assembly done, fall off what to client done, visit done. Let’s acquire some A/D today! When I am speeding to obtain house, 9:50 telephone bands, I understand this quantity it is USHAC I guess they'll inform me that they can be-at my residence in a couple of minutes! Woo hooo! Incorrect! Nicole from USHAC "We will not be ready to complete your deploy today. Among our contractors named in ill which is pouring outside." You're joking right? It isn't pouring here! I removed my day-today for this!"we are able to place you along for Mon" NUMBER! I can not! I shifted visits from today to Mon! This can be a laugh right? It isn't pouring here! Appears only a little gloomy although not bad out. This really is B.S.!"I Will discover what I may do. I would like to contact you back."
Friday 10/16/09 10:20 Nicole named. "we could be-at your home in about an hour or so"
About 11:30 the contractors appear and obtain to function. Anything going good. Nearly completed plus one man provides me paperwork to complete and gather the cash for non-covered components of $760 that have been to become itemized and weren't. Additionally I view it claims "change-out 2 lot split program" WOAH! I'd a 2.5-ton program!!! I double-checked figures and affirmed I'd a 2.5 ton and also the new condenser was a-2 lot! Son of the b*!!! Phone USHAC got Nicole and have concerning the costs subsequently stated we've a larger issue. The system you place in is just a 2 ton, that which you got out was a 2.5 ton. She reacts "Based On The figures in your previous device it had been a-2 lot" END! No it was not! I UNDERSTAND THE FIGURES also it was a 2.5-ton! She moves me to Tradition (the supervisor?). We obtain the 2 lot 2.5-ton mix-up managed. "AHS delivered the incorrect one-but I Will approve the contractors to obtain you ready to go with this specific device to help you have awesome atmosphere and facilitate the right condenser purchase" okay today what're all of the "non-covered" costs? Well we've a brand new hook package. A what? The package that supports the interior device. Um no they employed the one which was there! (I'm considering within the loft) Today he's about the telephone using the specialist that is exterior and I notice him say no we could make use of the previous one. Okay that’s $150 off next, Mat and storm tie-downs. NO good attempt I provided them! That is another $300 off what else? Removal, I'm likely to remove the aged elements myself. I'll try recycler. Backwards and forwards about how he can’t abandon it since it has refrigerant inside it blab blab B.S. It doesn’t have refrigerant inside it the machine is available! From the period which was all completed I just owed them for that permit cost of $130.00. That's the one thing which was not included in AHS.
Tuesday 10/20/09 USHAC arrived and transformed out 2 load condenser with correct 2.5-ton condenser. I requested the specialist to check on heat because it appeared to not be warming that nicely, nothing like the previous device. He did a fast check and decided the warmth was arriving on also it was functioning. I understood it had been arriving on-but it wasn’t coming that comfortable. Well okay. Atleast I've A/D however it doesn’t appear right.
Sunday 11/1/09 While disassembling the old components to take to the recycler I discovered why the heat wasn’t working that nicely. I understood the fresh warmth strip was a 5KW reel. I wasn’t certain that which was inside it before. I thought it had been a-5 kilowatt but no! It had been a 10KW! That explains why it wasn’t coming that comfortable
Wednesday 11/4/09 So here we go again call AHS on Wednesday and they dispatch to USHAC. USHAC named to verify the demand plus they stated they might come and deploy the 10 kilowatt reel tomorrow when they had in-stock. They'd call-back. It’s today 5:05 on Thursday with no call-back. I wonder just how long this really is likely to try understand this changed today
Saturday 11/7/09 9:30PM Well no follow up or any other calls from USHAC. I did so get an automatic phone from AHS asking about my current support demand. Common AHS automatic BS wherever you've to hear the whole type of garbage before investing in several. I didn’t have occasion for that garbage and hung-up after attempting to talk to a repetition but simply was delivered to the start of the registered communication! Additionally nobody continues to be by from USHAC whilst the specialist stated they'd to complete their “final inspection” prior to the region arrived and did their examination to shut the permit.
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