Mr Hunter,
On July 17th I required a quotation on draperies for my new house in Chicago. A scheduled appointment was created and also the salesman Reid achieved with myself and my spouse. Following a lengthy assembly and discussing shades and what works best for the windows, we selected some test colors and designs. Reid explained he'd another phone and may not abandon the examples for all of US to put on as much as the windows till later that evening. Therefore later that evening Reid did as he explained he'd and quit them for all of US.
We eventually made a decscion and named him back again to spot the purchase. He returned and published up a tenative purchase centered on his pre-dimension. We'd decided on the cost to complete all 8 of my windows for that cost $3097 mounted. He quit and following a day or two had handed, he named and stated he'dnot have the ability to get the job done for that quantity. To the shock he named each day or two later and stated that his supervisor stated they'd get the job done for that cost and he'd set it-up for the windows to become officially calculated from the specialist. Exactly the same evening Reidis supervisor named us to let's realize that we'd obtained an excellent cost and also the work could be completed. I thought perhaps I obtained this pricing since we'd utilized Kingdom to rug our 2 prior houses within the suburbs and Reid was conscious of it.
The specialist arrived, officially calculated and stated it'd be possibly about 2-3 months prior to the draperies could be mounted. Reid named and said he had a need to have us sign the agreement. We never heard back from Reid, that was uncommon as he was usually really quick about calling throughout the marketing component. We eventually got ahold of him and he preceded to describe all the individual problems he'd happening and he was never ready to create it around using the agreement. Obviously he never turned up.
I called and talked to Reidis supervisor who'd the initial estimate of $3097.00. He explained he wasn't the best individual and might move me towards the proper supervisor and that I got his voicemail. After numerous calls, somebody eventually replied and stated these were not likely to recognize that cost.
I'd not really be composing this criticism had Reid not named people back and stated his supervisor accepted it. We named customer support numerous occasions and were attached to the voicemails of intended administrators. We never acquired any telephone calls back from anybody. To determine what's occurred, we created another telephone call to customer support and was informed from the guy who responded our purchase was today around 4,600.00. This really is stating our unique order was perhaps misquoted but is becoming really perplexing because Reidis supervisor named and stated this really is excellent pricing plus they could be moving forward to accomplish our purchase.
Ideally you have the ability to tackle this and recognition that which was decided. Or even, you are able to suppose that I'll never utilize Kingdom and recommend against anybody with them. That which was initially requested and decided, has abruptly switched an entire termination of the customer thinking about buying your item. This really is exceptionally bad customer support which we've never familiar with your organization before. Many more calls have now been positioned for your organization in mention of this purchase with no one actually calls us back.
Getting excited about reading from you.
Truly,
Mark & Phyllis Mom
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