Drouin Realty has been neglecting their properties and tenants for years! They do not keep properties up to par in any means and will fight you till the end on any repairs or treatments! Let's just say that many pay a lot of money every year to have renters insurance in fear the floors will cave in or the wiring will catch fire.
The information below has been collected from numerous tenants from numerous properties and from numerous previously used and current contractors.
They are completely unprofessional and unorganized.
They do not call back in a timely manner or ever.
They do not fix problems in a timely manner. Some people are still waiting after calling for years to have problems fixed.
They are constantly giving tenants contradicting information and do not treat everyone the same.
They rarely have the tenants best interests in mind.
Walls inside and out are cracked from the ground to the roof and some are even loose. These cracks remain untreated.
Railings are not properly attached for support.
Windows are not braced to the walls or lock for that matter. Screens are ripped, broken or not the correct size.
Plumbing problems will take days to weeks to get fixed after arguing about what the tenant must have done to break it... They try and blame everything on the tenants. They even want tenants to go without toilets so they don't have to pay emergency trip fees for night or weekend fixes.
They constantly show up without calling first.
Their maintenance men harass female tenants.
They submit bogus invoices to the owners of the properties.
Pests are a big problem. Numerous calls have been made about termites, spiders (including the poisonous and deadly ones mainly) and roaches with little to no resolution for years. Even calls about larger pests and rodents are never taken seriously.
Floors, ceilings and walls are soft to touch in some places. Ceilings are even falling apart and look soft.
Molded or rotted out items take months to be replaced after begging them for months to replace those items. That goes for faulty appliances too.
You fix the left overs of any problems that they do fix. Example: Leaks of any kind... They 'fix' the problem and you are left with the mold or water damage that it caused.
Contractors will even tell you that their properties are trashed and not kept up.
Rent increases are made every year to selected tenants despite all the problems they are not fixing.
These are not even all of the problems and the details will just make you angry. They need to be stopped but there is too much fear to take control at a time like this. Fear in losing your home or being put out and not being able to get another place.
It is illegal for them to retaliate but they sure can make it difficult to live there and try and evict you for just about anything in the mean time. They have done it before, they will do it again.
I wonder if the actual owners of the properties that Drouin Realty 'manages' know how poorly their properties are being treated and the problems that Drouin Realty is creating by being neglectful.
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