Complaint / Review
CenterPoint Energy
Unfair Equipment Charges

After several telephone calls and many months, we *finally* got somebody from Centerpoint in the future out and use a meter for electric support - just they did not. After severl times of calling customer support to determine if our energy had eventually been mounted (the support is in another city than we reside in) we were educated of the ignore, whilst the organization calls it. We questioned exactly what the factors were, the repetition called them, among that was a cryptic "Building required". We requested the CSR to describe the issues (to ensure that we understood things to correct) and he or she could not say! We questioned what "building required" intended, she likewise could not describe it after which known us to some regional repetition, John Burke, which we'd to depart a voice-mail for. To create a lengthy story small (and trust me, it's an extended tale) Steve went to the home and decided that the transformer box was that, a container, and that the organization needs to intall one to be able to supply us electric company. Since the support will our Motorhome rather than house (we will not be creating for some decades) Centerpoint is getting us $864.00 for that work of adding said transformer. Bear in mind others with houses within this neighborhood understand this support free of charge, but we're having to cover it. We shall not be repaid for the price whenever we develop our house, and also the transformer likewise providers the empty house nearby - therefore once somebody goes inside, they'll get for free what we've needed to purchase. I talked with John's boss Christine Churny who created no credits whatsoever to the predicament. Whilst the $864.00 cost is discretionary, personally I think they might have provided us a rest. FREE might have been good, but halving it appears fair considering the fact that it is a shared device. I want there have been an alternate to Centerpoint. This newest is simply another issue we've had together and our support hasnot actually started however (though our injustice has!)