Twin Van Lines quoted me approximately $3200 for a move from Lansdale, Pa to Buford, Ga. They picked up a few articles early and stored it to me "free" per the owner... They picked up the balance of my furniture - and when all was loaded into a Ryder truck, the man sat me on the floor - explained that the estimate was off and why - and that for the move I owed him $7000 right then paid in full - for tape, boxes, etc (I had boxed most of my stuff myself ahead of time - this was tape for wrapping around the blankets, etc.).
They indicated that they would deliver to my home on Monday... They called on Monday and said that they couldn't deliver until Tuesday... Then Tuesday morning said it would be Wednesday - after complaining - they did agree to deliver it Tuesday afternoon. The truck arrived at my home - (again a Ryder)... Two men who told me that they had been on the road for 14 hours and had another delivery that day after mine - unloaded the furniture - there was some damage but not to anything real expensive so I didn't say anything. Then their truck broke down in the middle of my street blocking traffic for over two hours during rush hour... This whole event was a moving nightmare - the loaders and unloaders were very nice and kind - but they killed me with kindness - and then charged me over twice what they quoted - and were late on top of that...
I sent an email to them a month or so after the move - but got absolutely no response. I would never recommend this company to anyone - have found out since that you never pay up front - that rental trucks like Ryder generally indicate a fly by night company - and that quotes generally are binding unless you add more furniture at the last minute to the move. A Very Expensive lesson for me!
0 comments