On 06/04, I performed a seach on their website for a replacement heat exchanger for my Hayward pool heater. Two parts with the exact same description appeared. I contacted Aaron and determined that part 6220-92 @ $209.95 was the correct part. When the part arrived, it was not the correct part for my heater. I made a good faith attempt to exchange for the correct part but was told all sales were final. After I had explained to Nick that I talked to Aaron, they offered to exchange the part and gave me an RGA number. I sent the package back at my expense of $18 and ordered part 6220-93 on 6/29 @ $273.95. On 8/1, I confirmed via tracking number that the part I returned was received by the warehouse. I contacted Aaron regarding my refund and was told he would get back to me. On 9/08, I still have not received a refund and called back. I spoke to Nick who stated that he needed to research my return and get back to me, but would not offer any ETA on when he would call back. I feel their advertising and business practices are deceptive and I should receive full refund in the amount of $209.95 for the unused part I returned.
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