When I did not recieve prompt confirmation of my purchase from Foam Experts via my e-mail I became concerned. On google search, I located this Rip Off alert. I contacted the Foam Experts by email and received a prompt phone reply from a man named Wil who explained that he purchased "another company's (bsleep) domain and phone number but his company is "another company" not associated. Only after another E-mail to him to his email address @ [email protected] did I get an order number. I am still awaiting shipping confirmation which he assures me will occur "in the next few days". BTW, only two days have elapsed since my purchase.
I did contact my credit card company and found that the purchase amount was in fact charged to my account and did proceed to cancel that card number for safety reasons. I did so because of the previous alert posting only.
I now wait patiently for my product. I assured Wil that I would confirm via this site his handling of this matter and will do so. To date, Wil has been responsive. Other than a failure to promptly notify me by email of my order's processing I have no reason to believe I should not take this man nor his employees at their word that they might not send my product in a timely manner.
I will follow-up via this site to inform you of my experience with this company.
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