This is the worst experience I have ever had purchasing from an online retailer. The gentleman who runs this company has no respect or regard for his customers.
This started out with a problem using his shopping cart. I called to explain the problem and he assured me he could do it from his end. I gave him my credit card number, after being literally yelled at about reading the numbers too fast for him. I should have known then. But I was left with an uneasy feeling so I went to my online banking account, only to find there were two charges of similar amounts.
Not wanting to assume the worst, I called and explained this and I was told by him that he would send me an email to explain this issue.
When I recieved the email it said that one of the transactions was an error transaction, but this was an email typed by him, so I was curious why he didn't just tell me that over the phone. I called my bank and they explained that they couldn't tell yet whether it was two charges or not, but that the merchant could clear the error charge from my account immediately by faxing them a letter explaining it was an error.
I wrote to this merchant requesting just that. This is when things got worse. He told me not to listen to the people at my bank and then gave a foul description of them, he was right. I then talked to a supervisor at the bank that said that all incomplete transactions keep the money on hold for 11 days and the only way to release my funds back to me was with this cancelation. I again wrote to this gentleman explaining that. Of course, I wanted it cleared because I wanted my funds availalble to me and I wanted to be sure it wasn't a fraudelent charge. However, I was greeted back with an insulting email suggesting I was the one trying to rip him off. What? How could he turn it around when he was the one with 2 charges on my account and I had no product after 5 days.
I then asked him if he had even shipped my product yet because if he hadn't I wanted a refund. No reply except for an email the next day telling my my product has been shipped. Still hasn't arrived and the charge has not been cleared.
I strongly urge you to avoid this merchant!
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