Buyer Beware: On 9-17, our family purchased a set of home plans for $530.00 from their website, their office being in Oregon. When we submitted the plans to our local city's building inspector in order to get a building permit, the plans were rejected because they were not stamped by an (in-state) Illinois certified architect. After checking with several local architects, we were told by all that it would be unethical for them to stamp another architect's plans, and our option was to have the plans completely re-drawn at a minimum cost of $1,000.00. $1,530.00 being too expensive, we decided to return the plans to Dream Home Source for a refund, and purchase other plans locally for $500.00.
We returned the plans to the sender, Wienmaster, who was the shipper for Dream Home Source. We provided proof of delivery to Weinmaster in an e-mail to Dream Home Source requesting a refund. Dream Home Source states that their plans are non-refundable. We have called them, e-mailed them, and sent a letter to their president, all with no results.
Now we are out the plans, and the $530.00!!
We have contacted the Better Business Bureau, and our Mastercard who have intervened for us, and had no results.
We feel defrauded. A reputable company should warrant their product. Thanks for reading.
Therese
Bartlett, Illinois
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