I would like to let you know my headache with Dell Computers! I continued Dell.com on 11-22-09 to buy a compuetr for my spouse for Holiday 2009. I had been pleased by their site and also the choice to produce a pc from the listing of elements they'd to provide. I applied their step-by-step procedure where you can pick the motherboard, devices, audio cards, screens, printer which means you might raise the performace of the pc from their regular shop versions... You obtain the concept. I read on all of the information on all of the components "that required a few times" and went about making the pc I needed inside the budget I'd. About $1700.00. After I'd positioned the purchase they delivered back an answer by having an Dec 11 ship day.
In Regards to A week later I received the printer seperatly and so I place that apart and waited for that computer. Today recall this... I set it apart for the present time. However boxed.
About 2 days prior to the intended vessel day the pc was postponed towards the 18 of Dec. Not a problem it had been nevertheless before holiday I really could delay. Their website stated "within the fine-print" this might occur. And so I waited.
Two days prior to the anticipated deadline I acquired another wait delivered for that 23 of Dec. I got anxious and so I named the purchase assistance point. I spoke to somebody from "ASIA" plus they stated I ought to not fear he examined the purchase plus they had all of the components for that pc and nothing was back-ordered which it'd be onto itis method. I told him it had been a Holiday present and he explained he noticed no issues with the purchase And what I requested was an extremely common product! I tell him NO IT'S NOT that it had been a specific purchase! He simply ignores me. I waited again.
3 days prior to the deadline I acquired another wait email for December 29. Today everytime I acquired a wait email I'd to email or phone to comfirm I still needed the purchase. I returned about the telephone and described what had occurred to date. Another represenative from "ASIA" examined the purchase and stated that it willnot be getting this really miss it to vessel which it'd be heading out about the 29th. "would you still wish to proceed using the purchase friend?" he asked.By this time around I had been pissed! I said yes since I currently had the printer and informed him I thought like they'd me over a barrel. Therefore today I'd to inform my spouse that which was happening which her present could be overdue. No large present for Holiday. We waited.
You thought it another wait! Back about the telephone I went, same tune and party again.
This happened three more times
About The last wait someplace close to the end-of jan once the email arrived stating I'd twenty four hours to recomfirm my purchase or it'd be terminated. I stated SCREW them-and went and purchased a shop prepared pc from BESTBUY and not named them or delivered their email
My spouse said should not you contact and tell them we're eliminating the purchase? I mentioned I am not losing my period together anymore and besides easily do not respond they will stop it anyway. I will only maintain the printer which had been already billed to my Credit.
The nightmare continues
I connect my new pc "I am truly no dummy with computers. I have transformed hard disk drives and visual cards often with my previous ALIENWARE pc. Excellent pc... Had more than 10 years!" Well... I connect the printer deploy the program and operate a check printing... NO BLACK PRINTER can look! The capsule is completely new! The colour works but no dark! I have had about 20 models in my own existence... I understand how they work and usually got them to function. I undergo all of the manual actions to fix the issue... However no Dark. I continue the Dell site and attempt all of the recommendations they provide... Nothing works.
I contact assistance... The person from "ASIA" really wants to undergo all of the actions with about the telephone. Evertime you contact them prepare yourself to become about the telephone for near to an hour or even more and also the first 20 units or 40 mins your waiting simply to keep in touch with somebody. All recommendations do not function and he claims I Have mounted the program incorrect! I have mounted and uninstalled stoftware a large number of occasions and not had aproblem I could not work-out. He recommend he deploy the program online from his pc I give him entry. I understand this isn't the issue but I allow him take action anyway. After he is completed he informs me to produce a check site... You know what! It does not work. Today he claims it is because the dark ink cartridge is clear. I laugh and inform him the tattoo is completely new right from the container which there's something amiss using the black-print directly the printer. He claims he'll deliver me a brand new printer cartridge for-free! I move my mind... I am coping with idiots. I ask imagine if it generally does not work? He claims that they can substitute the printer, I stated good and condemned the telephone along. I watch for the printer I understand won't function today
The printer comes, I check it out... It does not work. I realized it'dnot. Back about the telephone again. 45 minutes later they tell they'll deliver another printer after I inform the person from "ASIA" the entire storey of what I Have experienced "I've to get this done evertime I contact simply because they have no idea whats happening!" you believe they'd have all my data right now? No! And so I clean up the printer with everthing it included "Disks, Wires and Guides" and watch for the brand new someone to come in. It requires 2 times they deliver overnight. I provide the Fedex man the aged one and he returns it.
The nightmare continues
2 hours after it is shipped I start the printer... No Disks! No Manuel! No cord! Just the printer.
WTF! The man from "ASIA" never stated I ought to maintain all of the components. Our trend knows no bounds! I say attach it and operate to bestbuy to obtain a wire atleast. They do not market wires that'll use dell models the the little one informs me "You've to obtain them from Dell straight! I declare aloud! And appologize for the child and move home to contact my buddies at Dell
Back about the telephone... 20 minute later I am showing my tale again! The person from "ASIA" I will determine what this person stating atleast" informs me to put on. He returns on and claims they cannot simply deliver an upgraded plus they needed to cost me to get a $45.00 wire! I am tearing today and inform him with no wire the printer is ineffective! And then he foretells his boss and claims he is able to promote me it for his staff discount for $10.00 dollors! Our brain is GOO at this time and that I accept this road robbery
My spouse pops up later questioned what happened? I tell her... She freaks out and claims "GIVE ME THE TELEPHONE!" She gets on and releases everybody she foretells "A BRAND NEW ONE!" It was not quite! They ultimately accept deliver another wire at no cost
Today I Have got 2 wires arriving one I've to deliver when it comes. That is where it stands by at this time, do not actually understand if this new printer works however. What do you consider?
I'll never! And that i imply" never" actually cope with the corporation again! And when your smart you'll not possibly! This story holds true and that i saved all of the emails they sent me through this hell trip! So when they want to call me with this let them
Now I've got
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