Complaint / Review
CompUSA
Lack of support

I have a laptop computer that needs a new battery. When I called the store they gave me the 877 number to report my problem. I have tried calling that number a few times, staying on hold for as much as 30 minutes before giving up. Does anyone ever answer that number? I was initially saddened by the fact that CompUSA was shutting down, because I always preferred them to both Best Buy and Circuit City; however it appears that there is a reason for everything. I cannot believe that CompUSA has no remorse in how it treats its previous customers, nor does it seem to believe it needs to follow up on its previous commitments.