I have been a subscriber of Ancestry.com for many years, and I feel it is time for their monopoly on genealogical info to be squashed. I have not once received positive action on an issue I have reported. The same issues/problems I was reporting to their online and phone line Customer Support (a ...
I recently found out how little Ancestry.com cares about their paid subscribers. Here is a transcript of my e-mail to their customer support, their reply and my reply back to them. I feel quite frustrated with them yet they have somewhat of a monopoly on the internet based access to records, so I ...
I subscribed to Ancestry.com 4 years ago and gave them my debit card to draft the yearly subscription. I cancelled the account by phone 1 year later and have had no problem until this month when I got a letter from my bank notifying me my account was overdrawn due to a debit from Ancestry for ...
I receieved a charge on my credit card for $579. I have never heard of the company before. Drumguy82d Herndon, Virginia U.S.A. ...
I was informed on 6/25/07 from the PayPal Fraud Dept. That my debit account had also been hit by MYFAMILY/ANCESTRYS for $324.59. I have never even heard of this company much less ordered anything from them. Thanks to PayPal for catching this. It was too late to stop the transaction, but since this ...
I subscribed to Ancestry.com for a free 30 day trial in Jan. 05. After 3 weeks I cancelled the subscription (I thought!) Bank account showed a declined transaction for ancestry so I contacted and cancelled again. They confirmed cancellation. Got my 3 monthly statement. It shows a further 3 declined ...