The other day, AT&T called me to inform me that I have a bill for a prepaid account (yes, a BILL for prepaid!!!) that I did not sign up for. I told them that I never have been one of their prepaid subscribers. (Of course they didn't listen). So, I asked them how to resolve it. They told me that ...
Over 5 years ago Cingular Wireless agreed to take back my phone and cancel my plan once it was discovered that they did not provide any service in the primary location in which I was using the phone. They told me my account was resolved and no further action was required. They then filed a bill ...
I have a GO phone for my 85 year old elderly mother living in a nursing home in FL, I am in NY. Last September it came to my attention that her minutes expired and for some reason the automatic billing did not go through and $450.00 in unused minutes expired. After several calls to ATT they gave us ...
After building up well over $100 worth of minutes on an automatic refill/charge system for pre-paid cellular service, the system suddenly, without contacting me, failed to charge, and I was surprised to discover my service had been disconnected. I had to work for a long time with customer service, ...
AT&T Junk Accessory Alert Www.wireless.att.com sells a "Premium" belt clip to hold your cell phone, but the clip chews up the belt it clips on. I damaged three belts before I realized the inside of the clip has sharp edges, and tears the leather. This accessory is priced at nearly ...
After nine years with AT and if they were going to charge customers each time they play a game after purchasing it, they should have made this clear to begin with. Anyone knows with economics being such a nightmare these days, the proper thing to do would have been to inform customers of the ...