After years of using TXU Electric Service, a friend of mine pointed out to me about TXU's "Monthly Charge" listed on my bill. This line gave no explanation of what the "$5.00 Monthly Charge" was for and when I called TXU, they would only say that it is a monthly customer charge. ...
According to the "Customer Bill of Rights, " TXU Electric lies when it says that after the first month's bill, you can switch back to your previous electrical provider for free. What they do not say is that you have to pay a $200 cancellation fee. You can always switch back for free, not ...
Why being back billed for $1000.00 charge after Hurricane IKE. Their customer call center is in Central America and cannot understand why we want to talk to someone in texas to solve the problem. They will also not forward an email or message to anyone in Dallas. You cannot go into a service center ...
I am letting anyone who has any doubt in there mind that they want to go to TXU please do not. First off their rates at 19 cents per kilowatt and that is ridiculous right there but that is a whole different subject. I had TXU for a year and I recently received a bill for way higher than what my ...
First official letter regarding TXU Energy Dear xxxxx I believe that TXU Energy recently put me under contract to them in an unethical manner and followed up by unethically making it impossible, or next to impossible, for me to cancel the contract within the stated three day grace period. Since I ...
I just got off the phone and my $200."disconnect fee" for a contract that didn't exist was removed from my bill. It had been automatically renewed and they really backtracked when I told them I have every bill since day one and I can prove I have no contract with you. I know most people ...