Do not use Trustfax! I used them for my small business fax service for several years and they charged $4.95 a month, which was reasonable. When they increased to $8.95 I checked with my VOIP provider, Phone.com, and they showed me how I could send and receive faxes for free through my existing ...
After an unwarranted 70% rate increase, I called Trustfax to cancel my service. After a 2.5 hour hold on the phone I was finally able to reach an individual. 25 more minutes later I was told that my account would be canceled as of that day, Feb. 5. Feeling insecure about the process, I had already ...
Used this company's fax services in a company in 2009. Required to use debit card for billing. Cancelled service and closed company in 2010. Out of the blue I received debit charge on my account in March for 99.95. When I called I was told they would not credit the charge unless I could prove I ...
We used Trustfax in a business that has been out of business for more than 1 1/2 yrs. Out of the blue I got a charge of 99.95 from Trustfax in my checking account. When I called I was told that if I couldn't prove I cancelled the account in 2010 then they were free to charge my account. Not only ...
The company "trustfax.com" raises your rates without any warning and refuse to pay it back. Once they have your account info, look out! Still charge after you cancel. They are part of j2 Global Communications and the people you talk to don't speak English. Beware! ...
I see I'm not the only one who had this experience. In short, I signed up for the TrustFax "free" trial and used the service just enough to see it wasn't very good by modern standards. Canceling was a pain, as another complaint describes, but in the end I received an email confirming that ...