I contacted Spaguts.com because the wetend plastic covering was cracked and needed to be replaced. The website stated that the parts "Motor/wetend" are covered with a 3 year warranty. The sales person said it was not covered under the warranty. I told her that I would file a complaint ...
I've had both good and bad with SpaGuts.com. But you expect the good right; isn't that their job? Specifically, I found them accessable and helpful when I was replacing literally everything in my system, although their recommended solution for replacing my self-priming pump with their non ...
These guys are the epitome of worthlessness. They don't respond to problems in a timely manor, do not honor their warranty, and do not care about their customers. Had to invoke a chargeback to get resolution on an issue with a pump I purchased from them. It lasted less than a month, and I was given ...
Beware-spaguts doesn't warranty anything. Bought a circulation pump (waterway 220vac) after 6 months it stopped working. Took my tub apart and noticed the impeller was broken. Called them up, they gave me a RMA number and at MY expense I sent pump to them. After one month-they said pump shaft was ...