I cannot believe the horrible customer service that Netzero gives. I signed up on the 3rd, and I found it difficult to navigate and I didn't like it plus it seemed to do something to my internet explorer and it kept giving me error messages so on the 4th I called to cancel. Now, here we are on the ...
Here is the email that I sent to netzero with my complaint. They keep telling me gift certificates are not refundable... But if you scroll to the bottom of netzero's giftcertificate Terms and Conditions there is a list of 5 exceptions on refunds and expiration dates and there in print on there own ...
I signed up for Net Zero on June 28. You have to provide a credit card, which is nothing unusual. I expected to be able to try it out, like the webpage says, for 30 days free, cancelling without a charge if it didn't work out for me. I cancelled my Net Zero account July 1st, THREE DAYS LATER, ...
I have carpal tunnel. Hard to type, or hold telephone. Called to cancel Netzero service. Very difficult, long wait, but finally got a person on the phone. After my giving all relevant information, the person said I couldn't cancel at that time because the computer was down, that I should call back ...
NetZero was supposed to be "free" for the first month and yet they billed me for two consecutive months, and I had only used them for 3 days and cancelled out as they were not right for me. They say I never cancelled out, that's bull. And they have taken $9.95 from my account for two ...
I was a subscriber to Netzero internet for some time. When I decided to go with a higher speed access system, I attempted to contact them to cancel my account. I was told that I had to call an 800 number to cancel. I called this number, and nobody ever picked up the line. I sat on hold the first ...