Mandeville Hotel
Nightmare stay: non-working AC, TV, Computer. Misdirected night service calls by phone and service personnel, United Kingdom
While counter staff (including the manager) are properly courteous, the wait staff flubbed up the coffee machine, knocked at 11 pm, uncalled for, with room service for another room, phoned late at night to the wrong room (mine). The "engineer" didn't know how to operate the coffee ...