Greetings from the bayou, I was very unhappy with the level of service provided by HWA on a recent claim on our broken air conditioner here in southeast Louisiana. Our air conditioner was broken for nearly two weeks while waiting on repairs, and that's hard to tolerate when the high temperatures ...
This home warranty company has not honored its obligation to warranty anything. We have submitted 2 claims; one involving our swimming pool and then here most recently our built in microwave. Before calling HWA both times. My husband and I both read over the "diamond" contract to make ...
The story: Our ejector pump broke (ejector pump is similar to a sump pump, but pumps out wastewater to the city sewer instead of storm water to the yard) in our new house. I called HWA. I was told I'd get a call from a plumber at 9am the next day. I didn't. I called again at 11am. I was told the ...
We had two requests for repairs with HWA - of an AC and of a microwave.in both cases HWA sent subcontractors who are not adequately equipped to handle the customer's volume or variety of equipment. Subcontractors work the governmental hours of 8 to 5 as if this is still the 50s and there are stay ...