Computer shoppers interested in customer service and support and expecting it to be good should be wary of Dell systems. This is an example of a company whose outsourcing for services in the global marketplace has in my opinion ruined its serviceability to it's customer in North America. Their ...
I bought a laptop over four months ago. The tech support team told me the hard drive and optical drive were bad. But the ownership was not in my name (even though i signed up on their website when I bought the laptop) it took about 4 weeks to transfer the "ownership" to my name... That ...
I bought a Dell computer in April. Shortly there after I encountered many problems with the machine. The fan was making an awful noise. I called Dell and they promptly came out to my place of business and replaced the fan. Two weeks later this new fan started making the same noise. They came out ...
After speaking to Dell technical support for two hours they installed drivers on my computer that caused it to crash requiring re installation of the operating system causing me to lose all my data. Both another technician and his supervisor stated it had been done in error but sorry there was ...
I bought a notebook from Dell on 1/8/07. I also bought a guarantee against equipment failure until 1/8. Our batteryis useful life indicator displays the battery is dropping its receiving capability. After I approached Dell and questioned easily could easily get an upgraded battery because the ...
What a disappointment. My dell battery now needs to be completely replaced after a mere 13 months of service. Even worse, the battery stopped providing reliable power without being plugged in only a couple months in to owning my computer. It'll now cost me about $150 to replace this piece of crap ...