Who ever heard of a company having their goods in their possession and it taking 4-6 wks for a refund? They took one week to process an order! My Halloween order will arrive on Nov 1st. Great, how do I explain that to a child? After a long long wait on the phont to speak to customer service, the ...
The mask arrived the evening of 9/8. When I opened the package the mask was sticking to itself and pulling paint off where it was sticking. Being florida (hot) I placed it in a air conditioned room to see if this fixed the problem. On 9/9 it was still the same. I work as a nurse and worked 16 hour ...
In early October, I ordered 3 costumes from Costume Craze... One costume for me, 1 costume for my husband and 1 costume for my 16 month old.instead of Costume Craze charging my credit card after the costumes shipped (like most companies do), they charged my credit card IMMEDIATELY. The next day, I ...
Costume Craze has very poor merchandise and will not replace it. I'm disappointed in the condition and customer service that this company provides. I will never buy anything from them again and will alert all to my bad experience. ...
I ordered a Batman costume that came incomplete and the mask was defective. You could not even see out of the eyes. I was told to send it back and they would give me a refund once the package was weighed. Everyone I have spoke to at this company ha been extremly rude and had no interest in helping ...
I ordered a costume from Costume Craze weeks before Halooween. It came in a disheveled package and was missing a part. After dozens of emails and calls, I finally got through at an "off hour." They said they would deliver the missing part by expedited delivery. It never came. Thereafter, ...