I ordered two pairs of contact lenses from www.conceptlens.co.uk on 31/12 and the website states that the delivery is fast. The fact is, it is not. On top of that, they do not reply to my mail at all. I wonder what kind of customer service is that? Firstly, do not state or claim anything that is ...
I made my order on 21 Oct, emailed the company immediately saying i had input the wrong address, and got an email to confirm its been dispatched on 29 Oct After that, I can neither find information about my order on its website nor did i get replies from email. And i tried to call the number on the ...
I bought a box of contactlense on ConceptLens on 17/07: Order History 17/07 Pending 18/07 Processing Thank you for shopping with us! We are now processing your order and it will take between 1-2 days to prep and pack your order ready for delivery. You will receive a notification email once we have ...
I placed an order on conceptlens.co.uk on 4th July, 2 weeks ago. They charged my account straight away, i got a confirmation from paypal that the payment successfully went through, however i didnt get any confirmation email from Conceptlens. After 10 days i reported on their website that the ...
Three weeks ago I ordered contact lenses from this site After my order had been placed paypal sent me an email informing me that my debit card has been charged with the amount of the order but no email was sent with the details of my order (tracking number, Courier Company, etc). Although, they ...
Ordered from Concept Lens to be delivered to Switzerland. No package for a whole month. Received notice from post office that a package was arrived from Malaysia! (ordering form UK) which had extra charges. Had to pay service charges and customs because package was not properly declared, this is ...