On May 25 at 6 pm I met with a rep from National Floors Direct and he showed me carpet samples with no specifications about face weight, fiber type or construction on its backing or sample board. I didn't have the Home Depot sample with me to compare but and he couldn't tell me the specs on his. I ...
I Hired National Floors Direct to purchase and install a large amount of carpeting in my home. I will say it was difficult negoiating with them. Their first price given was significantly higher than the carpet company I have used for years. After a lot of time and effort they finally agreed to ...
I paid a deposit on November 6 for a job scheduled on November 20th. They showed up with the wrong materials to do the job. They needed to glue the tack strip with a specific type of adhesive. One of their crew was laying on my couch while I phoned in my card number. When he was asked to get off ...
The installer team of 2 showed up 7 hours late. We were scheduled for a noon to 3pm installation. 3pm came and went, my wife stayed home all day waiting for them. They never called so we called them, they said they were running behind and would be there in 2 hours (5pm). The didn't show up until ...